No refunds

This applies whether or not you have opened or downloaded the report, and whether or not you go ahead with your move.

Please check before you buy

The free calculator shows the same cost categories the report covers, so you can see the kind of numbers you will get before you pay. If you are unsure whether the report is right for you, ask us first. We are happy to answer questions.

If something goes wrong

We will always put genuine problems right. If:

• you have not received your report within 2 working days of payment,
• the file will not open or is incomplete, or
• the report contains a clear error in the details you gave us,

contact us and we will resend or correct the report at no extra cost.

Duplicate or unauthorised payments

If you were charged twice for the same order by mistake, or you see a charge you did not make, email us within 14 days. After checking, we will reverse the duplicate or unauthorised charge.

Your legal rights

Nothing in this policy takes away any rights you have under UAE consumer protection law that cannot legally be excluded.

How to contact us

Email cs@movewiseuae.com with your order email, the date of purchase and a short description of the problem. We reply within 2 working days.